Description

Provide agency-specific end user support for field staff in the Salem District.

This role is on-site.

Responsibilities

• Troubleshoot hardware and software issues for desktop, laptop, and wireless devices.
• Manage and escalate technical problems to ensure timely resolution of customer concerns.
• Support field staff with new technology to assist in daily job functions.
• Utilize help request tracking and reporting tools to manage support tickets.

Required Skills

• 5+ years of experience with Microsoft Desktop products, including Windows, SharePoint, MS Office, Office 365, and MS Teams.
• 5+ years of experience managing and administering desktop, laptop, and wireless devices.
• 5+ years of experience using help desk request tracking and reporting tools.
• 5+ years of experience in professional verbal and written communication with individuals and groups.
• 5+ years of experience in customer service roles.
• Proven ability to use troubleshooting tools to resolve technical issues.

Preferred Skills

• Experience providing computer training for field staff.
• Knowledge of computer and mobile device applications within an enterprise environment.
• Experience creating training documentation.

Key Skills

Education

Any Graduate