Description

You will provide technical support as a level 2 analyst based in Richmond, VA.

Responsibilities

• Resolve technical issues escalated to the level 2 support tier.
• Maintain documentation regarding technical troubleshooting steps and resolutions.
• Support end-users with hardware and software queries.

Required Skills

• 5+ years of experience in technical support roles.
• Proven experience working as a Technical Support Analyst.
• Bachelor's degree or equivalent graduate-level education.

Key Skills

Education

Any Graduate