Description

You will provide Level 2 technical support for hardware and software issues, resolving escalated tickets and maintaining troubleshooting documentation.

This role is on-site.

Responsibilities

• Resolve technical issues escalated to the Level 2 support tier.
• Support end-users with hardware and software queries.
• Maintain documentation regarding technical troubleshooting steps and resolutions.

Required Skills

• 5+ years of experience in technical support roles.
• Proven experience working as a Technical Support Analyst.
• Bachelor's degree or equivalent graduate-level education.

Key Skills

Education

Any Graduate