Description

You provide Tier 2 technical support for computer information systems, managing incidents via phone, email, and in-person visits.

This role is on-site.

Responsibilities

• Triage incoming calls and monitor existing tickets to ensure timely completion and escalation of overdue items.
• Troubleshoot network connectivity, desktop hardware, operating systems, printers, phones, and multimedia equipment.
• Perform installation and maintenance for PCs, printers, iPhones, and software applications.
• Conduct daily inspections of server rooms and data closets, including backup tape rotation and offsite pickup management.
• Execute network jack activation for specific VLANs and maintain IT procedures, diagrams, and technical documentation.

Required Skills

• 5+ years of experience in technical support or help desk roles.
• Hands-on experience troubleshooting hardware, software, and operating systems.
• Working knowledge of Active Directory within a multiple domain network environment.
• Experience using Remedy or similar ticketing applications.
• Ability to perform VLAN configuration and network jack activation.
• Fundamental understanding of personal computer and information systems operations.
• Any Graduate degree.

Preferred Skills

• Experience with Mitel phone systems.

Key Skills

Education

Any Graduate