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Technical Support Analyst 3
Petersburg, VA, USA
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Description
Skill Required / Desired Amount of Experience Hands-on Experience Knowledge of IT Service Management (Incident, Change, Service Request, and Asset Management) Required 1 Year General knowledge of Microsoft 365 applications (Word, PowerPoint, Excel, Outlook, SharePoint, Teams) Required 1 Year Experience leading meetings and configuring audio equipment Required 1 Year Experience troubleshooting hardware and software (hands-on or from a service desk) Required 1 Year Experience creating professional communications for users Required 1 Year Demonstrated success in managing and prioritizing work Required 1 Year Basic understanding of writing technical processes and instructions to simplify processes for users Required 1 Year Ability to write clear emails explaining technical issues, work toward solutions, and follow up with users/districts as needed Required 1 Year Ability to meet with staff, discuss technical resolutions, and gather detailed information during meetings Required 1 Year Basic understanding of various technologies and the ability to research and troubleshoot technical issues Required 1 Year Demonstrated success working as a team member and collaborating to achieve objectives Required 1 Year Experience planning, executing, and supporting full office relocations, including structured cabling, network wiring, and equipment setup Highly Desired 1 Year Excellent project management skills and ability to manage multiple priorities Highly Desired 1 Year
Education
Bachelor's degree
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