Description

You will manage IT service requests and provide hands-on technical support for hardware, software, and Microsoft 365 environments.

This role is on-site.

Responsibilities

• Troubleshoot hardware and software issues, leveraging service desk or hands-on experience.
• Manage incident, change, service request, and asset management processes within IT Service Management frameworks.
• Configure audio equipment and lead meetings, gathering detailed technical information from staff.
• Create professional communications, technical instructions, and clear emails to explain issues and follow up with users.
• Prioritize work and collaborate with team members to achieve objectives.

Required Skills

• 1+ year hands-on experience with IT Service Management (Incident, Change, Service Request, Asset).
• 1+ year general knowledge of Microsoft 365 applications (Word, PowerPoint, Excel, Outlook, SharePoint, Teams).
• 1+ year experience troubleshooting hardware and software.
• 1+ year experience creating professional communications and technical processes.
• 1+ year experience leading meetings and configuring audio equipment.
• Bachelor's degree.
• 5+ years total working experience.

Preferred Skills

• Experience planning and executing office relocations, including structured cabling and network wiring.
• Excellent project management skills with the ability to manage multiple priorities.

Key Skills

Education

Bachelor's degree