Description

You will provide technical support for hardware, software, and network issues via phone, email, and in-person visits.

Responsibilities

• Triage and direct incoming help desk tickets using internal ticketing applications.
• Install and troubleshoot PCs, printers, iPhones, and various software applications.
• Conduct daily inspections of server rooms and data closets.
• Manage backup tape rotation and prepare cases for offsite pickup.
• Maintain and update department manuals, IT procedures, diagrams, and technical documentation.

Required Skills

• 2+ years of experience installing and troubleshooting PCs, printers, iPhones, and software.
• 2+ years of experience performing daily server room and data closet inspections.
• 2+ years of experience providing customer training and support for Mitel or similar phone systems.
• 1+ years of experience managing backup tape rotations and offsite pickup processes.
• 1+ years of experience with Active Directory, DNS, DHCP, Group Policy, and VPN.
• 1+ years of experience with VLAN network jack activation.
• 1+ years of experience using MS Office tools, including Word, Excel, Visio, and Project, for technical documentation.
• Experience with Remedy or similar ticketing systems.

Preferred Skills

• Direct experience with Mitel phone systems.
• Strong verbal and written communication skills.

Key Skills

Education

Any Graduate