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Technical Support Analyst 4

My3Tech

 

Atlanta, Georgia, USA

Posted On: Just posted
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Technical Support Analyst
Tenure: No Preference/Any
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Description

Maintain essential IT operations across operating systems, security tools, servers, and endpoint hardware in Atlanta, Georgia.

This role is on-site.

Responsibilities

  • Install, configure, and support workstation software, hardware, printers, and phones.
  • Execute systems and network design, including documentation, implementation, testing, and administration.
  • Implement application and software upgrades while troubleshooting performance issues.
  • Analyze staff needs to identify vulnerabilities and improve business process efficiency.
  • Train employees on software and hardware usage and provide ongoing technical support.

Required Skills

  • 5+ years of experience troubleshooting end-user computing devices, including desktops, laptops, and Surface Pros.
  • 3+ years of experience working within an Active Directory domain environment.
  • 3+ years of experience troubleshooting computer peripheral devices such as printers, scanners, monitors, and MDF.
  • Proficiency in MS Office 365, VPN, Adobe, McAfee, LogMeIn, and encryption tools.
  • Ability to troubleshoot network issues using the command line.
  • Strong software installation and troubleshooting capabilities.

Preferred Skills

  • Any Graduate degree.

Education

Any Graduate

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