Description

You will provide high-level technical support and hardware/software troubleshooting for enterprise users in the office and in the field.

Responsibilities

• Troubleshoot hardware and software issues across desktops, laptops, tablets, mobile devices, printers, and peripherals.
• Perform root cause analysis and create technical documentation regarding causes and remedies.
• Manage and administer desktop environments using command line tools and remote support software.
• Utilize help request tracking and reporting tools to manage user tickets and service requests.
• Communicate technical solutions clearly to both individuals and groups.

Required Skills

• 3+ years of experience supporting a Windows-based enterprise environment.
• Proficiency with Windows 11 and Microsoft Office 365, including Teams and OneDrive.
• Experience managing SharePoint Online.
• Hands-on experience with Active Directory.
• 3+ years of experience using IT ticketing and tracking tools.
• Ability to use command line tools and basic networking concepts.
• Experience with software packaging and deployment, specifically Ivanti Endpoint Manager or LANDESK Management Suite.
• Strong investigative and research skills for technical problem-solving.
• Any graduate degree.

Key Skills

Education

Any Gradute