Description

Provide on-site technical support for Windows desktop users in an enterprise environment.

This role is on-site.

Responsibilities

• Issue and configure workstations, monitors, docking stations, and peripherals for new hires and hardware refreshes.
• Troubleshoot software and hardware issues on desktops, laptops, tablets, and printers via phone, in-person, or remote control.
• Manage and monitor IT incidents using ServiceNow, Ivanti, and SharePoint.
• Perform root cause analysis and advanced problem management to resolve or escalate customer issues.
• Install, maintain, and test hardware and software upgrades.

Required Skills

• 5+ years of experience in technical support roles.
• Expertise with Windows 11, SharePoint Online, OneDrive, Teams, and MS O365.
• Hands-on experience with Active Directory and command line tools.
• Proficiency with remote support tools and helpdesk tracking/reporting systems.
• Foundational knowledge of basic networking and software packaging/deployment.
• Experience using Ivanti Endpoint Manager or LANDESK Management Suite.
• Strong investigative skills for hardware and software troubleshooting.
• Ability to communicate technical solutions clearly to office and field staff.

Preferred Skills

• Experience creating job aids for internal staff regarding SharePoint, OneDrive, and Office products.

Key Skills

Education

Any Graduate