Description

Provide technical assistance and resolve customer inquiries across multiple communication channels.

This role is on-site.

Responsibilities

• Act as the first point of contact for technical support via phone, email, chat, and customer service systems.
• Gather user information to diagnose technical issues and document detailed support requests.
• Resolve incidents within Service Level Agreements, prioritizing quick fixes and escalating complex issues to senior staff.
• Investigate, report, and document customer issues or enhancement requests while updating stakeholders.
• Report customer feedback to help coordinate best practices across the organization.

Required Skills

• 2+ years of progressive experience in a customer care or technical support environment.
• Bachelor's degree or equivalent work experience.
• Proficiency with Microsoft Office.
• Experience with SQL queries.
• Knowledge of Web Servers configuration and IIS.
• Experience handling technical inquiries via phone, email, and chat.

Preferred Skills

• Oracle knowledge.
• SQL Server knowledge.

Key Skills

Education

Bachelor's degree