Description

You provide advanced technical support to end users, resolving complex hardware, software, and network issues.

This role is on-site.

Responsibilities

• Troubleshoot and resolve technical issues involving desktops, laptops, mobile devices, and peripheral equipment.
• Manage user accounts and permissions within Azure Active Directory/Entra ID and cloud-based technologies.
• Deploy, configure, and update software applications and operating systems on end-user devices.
• Maintain technical documentation, user guides, and knowledge base articles.
• Coordinate hardware repairs and replacements with external vendors.

Required Skills

• 5+ years of experience in IT support or end-user computing roles.
• Proficiency with Windows and macOS operating systems.
• Experience with Microsoft Intune and Autopilot.
• Hands-on experience with Active Directory and Group Policy management.
• Strong knowledge of Microsoft Office Suite and common enterprise applications.
• Ability to perform network troubleshooting.
• Familiarity with ITSM frameworks and ITIL.

Key Skills

Education

Any Gradute