Description

You will provide first-line technical support for Sierra and Millennium ILS customers.

Responsibilities

• Establish trust-based technical relationships as the primary point of contact.
• Resolve customer issues using advanced UNIX and Windows tools.
• Provide emergency response support during site-down or critical situations.
• Document troubleshooting steps and technical procedures clearly.
• Partner with Product Specialists and escalate complex problems to second-level support.

Required Skills

• Bachelor’s degree in Computer Science or equivalent work experience.
• 2 years of experience providing technical customer support.
• 2 years of experience supporting Linux, UNIX, and Windows servers.
• 2 years of experience working with hardware platforms including Dell, IBM, or SUN.
• Experience with operating systems such as Red Hat Linux, CentOS, and Windows.
• Ability to troubleshoot networking, TCP/IP, SMTP, DNS, and client/server technology.
• Experience with virtualization technologies including Hyper-V and VMware.
• Strong documentation skills and attention to detail.

Preferred Skills

• Experience with C and Java stack tracing and debugging tools.
• Knowledge of web applications, scripting languages, and relational databases such as Oracle, Postgres, Apache, Tomcat, or OpenSSL.
• Familiarity with Millennium or Sierra systems.

Key Skills

Education

Bachelor’s degree in computer science