Description

Provide first-line technical support for Sierra and Millennium ILS customers, serving as the primary point of contact for issue resolution and relationship management.

This role is on-site.

Responsibilities

• Resolve customer issues using advanced UNIX and Windows tools during site-down or critical situations.
• Document troubleshooting steps and technical procedures clearly for internal and external reference.
• Partner with Product Specialists to escalate complex problems to second-level support.
• Establish trust-based technical relationships with customers as the main technical liaison.

Required Skills

• Bachelor’s degree in Computer Science or equivalent work experience.
• 2+ years of experience providing technical customer support.
• 2+ years of experience supporting Linux, UNIX, and Windows servers (Red Hat, CentOS).
• 2+ years of experience working with hardware platforms including Dell, IBM, or SUN.
• Ability to troubleshoot networking protocols including TCP/IP, SMTP, and DNS.
• Experience with virtualization technologies such as Hyper-V and VMware.
• Strong documentation skills and attention to detail.

Preferred Skills

• Experience with C and Java stack tracing and debugging tools.
• Knowledge of web applications, scripting languages, and relational databases (Oracle, Postgres, Apache, Tomcat, OpenSSL).

Key Skills

Education

Bachelor’s degree in computer science