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Technical Support Analyst

RulesIQ

 

California, USA

Posted On: Just posted
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Technical Support Analyst
Tenure: Contract - Corp-to-Corp
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Description

You will own the technical support and stewardship of core integration platforms.

This role is hybrid.

Responsibilities

  • Act as the primary technical owner for legacy .NET (PEEF) and Microsoft BizTalk platforms, ensuring stability.
  • Perform day-to-day support, incident response, and administration for the systems.
  • Serve as the legacy SME for the Boomi migration team, identifying candidates for migration.
  • Create and maintain technical runbooks for the legacy systems throughout their lifecycle.
  • Proactively learn and prepare to take on support responsibilities for the Dell Boomi integration platform.

Required Skills

  • 5+ years of experience supporting complex enterprise systems.
  • Strong proficiency in Microsoft BizTalk Server administration and development (schemas, maps, adapters).
  • Hands-on experience with .NET development and the Microsoft stack.
  • Expertise in SQL Server management and querying.
  • Demonstrated ability to troubleshoot and resolve incidents independently.
  • Experience documenting technical support processes and runbooks.
  • Aptitude for learning new integration platforms, specifically Dell Boomi.

Education

Any Gradute

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