Description

You will provide onsite technical support and helpdesk services within an enterprise environment in Chester, VA.

Responsibilities

• Deploy computers using automated systems for specific hardware refresh projects.
• Diagnose and resolve technical issues during initial hardware rollouts.
• Perform hardware upgrades including disk, memory, network, and video components.
• Handle Tier 2 helpdesk duties and fulfill hardware/software requests.
• Physically move workstations and monitors as required.

Required Skills

• Advanced support skills for Microsoft Windows 10 and higher.
• Advanced proficiency with Office 365 applications.
• Working knowledge of DHCP, DNS, Active Directory, and print servers.
• Understanding of basic security principles.
• Ability to support users both onsite and remotely.
• Ability to lift 50 pounds and maintain a valid driving record for mandatory local travel.
• Ability to pass VA CJIS level 4 training and background check.

Preferred Skills

• Experience with SCCM, macOS, and iOS devices.
• Knowledge of standard networking concepts.

Key Skills

Education

Any Gradute