Description

You provide onsite technical support for an enterprise environment, owning helpdesk operations and system deployment lifecycles.

This role is on-site.

Responsibilities

• Diagnose and resolve technical issues during computer refresh projects using automated deployment systems.
• Install, maintain, and upgrade PC hardware including disk, memory, network, and video components.
• Support Microsoft Windows 10/11 and Office 365 environments for staff and customers.
• Perform Tier 2 helpdesk duties, addressing complex hardware and software requests.

Required Skills

• 5+ years of experience in technical support or IT operations.
• Advanced proficiency in supporting Microsoft Windows 10 and higher operating systems.
• Expertise in Office 365 administration and troubleshooting.
• Working knowledge of standard networking services: DHCP, DNS, Active Directory, and print servers.
• Hands-on experience with PC hardware deployment, service, and physical upgrades.
• Ability to lift and carry equipment up to 30lbs for workstation setup.
• Pass VA CJIS Level 4 training and background check.

Preferred Skills

• Understanding of basic security principles in an enterprise setting.
• Experience with automated deployment tools for large-scale hardware refreshes.

Key Skills

Education

Any Graduate