Description

You will support a computer refresh project by deploying hardware using automated systems and resolving technical issues.

Responsibilities

• Deploy computers using automated deployment systems.
• Diagnose and resolve hardware and software issues during initial rollouts.
• Install and maintain PC hardware, including disk, memory, network, and video upgrades.
• Fulfill hardware and software requests and perform Tier 2 helpdesk duties.
• Provide technical assistance to staff and customers both on-site and remotely.

Required Skills

• 5+ years of technical support experience.
• Advanced support skills for Microsoft Windows 10 and higher.
• Advanced support skills for Office 365.
• Working knowledge of DHCP, DNS, Active Directory, and print servers.
• Understanding of basic security principles.
• Proven troubleshooting capabilities.
• Ability to manage changing workloads and multiple priority levels.
• Any Graduate degree.

Key Skills

Education

Any Graduate