Description

You act as the primary liaison between agency personnel and the Virginia Information Technology Agency (VITA) to resolve technical issues.

This role is on-site.

Responsibilities

• Route VITA support tickets correctly to ensure timely resolution of agency problems.
• Research and communicate technical details between agency staff and VITA resources.
• Escalate high-impact tickets to the VITA help desk when necessary.
• Troubleshoot issues related to user identity management, end-user devices, and local network connectivity.

Required Skills

• 5+ years of help desk experience in an IT environment.
• 5+ years of experience with general IT concepts including networking and PC hardware.
• 5+ years of experience with the MS Office Suite.
• 5+ years of professional communication experience.
• Bachelor's degree or any graduate level education.

Preferred Skills

• 5+ years of experience using Power BI.

Key Skills

Education

Any Graduate