Description

You will provide technical support for a background check program using criminal justice data, resolving customer-facing workflow issues and ensuring data accuracy.

This role is on-site.

Responsibilities

• Research and resolve customer-facing automated workflow problems.
• Track background requests and processing to ensure accuracy and timeliness.
• Perform data analysis to identify, research, and resolve system issues.
• Determine root causes of problems and implement logical solutions.
• Prepare briefings, reports, and evaluations regarding system efficiency.

Required Skills

• 3 years of experience in technical support or customer relations.
• Proficiency with Microsoft Word, Excel, PowerPoint, Visio, and Outlook.
• Advanced computer and analytical skills.
• Ability to gather and analyze data to draw valid conclusions.
• Strong verbal and written communication skills.
• Bachelor's degree.
• Ability to multitask in a technical environment.

Key Skills

Education

Bachelor's degree