Description

You will manage hardware deployments and resolve technical issues for users.

This role is on-site.

Responsibilities

• Deploy computers using automated systems.
• Diagnose and resolve hardware and software issues during rollouts.
• Install and maintain PC hardware, including disk, memory, network, and video upgrades.
• Fulfill hardware and software requests and perform Tier 2 helpdesk duties.
• Provide technical assistance to staff and customers remotely.

Required Skills

• 5+ years of technical support experience.
• Advanced support skills for Microsoft Windows 10 and higher.
• Advanced support skills for Office 365.
• Working knowledge of DHCP, DNS, Active Directory, and print servers.
• Understanding of basic security principles.
• Proven troubleshooting capabilities.
• Ability to manage changing workloads and multiple priority levels.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate