Description

You will provide technical assistance and support to customers and internal teams.

Responsibilities

• Troubleshoot and resolve technical issues reported by customers or internal teams.
• Provide customer service and communicate issue resolution status updates effectively.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Escalate unresolved issues to the appropriate specialized teams.
• Ensure supported applications function correctly post-release via quality assurance testing.

Required Skills

• 2-3 years of relevant technical support experience.
• Hands-on experience with AWS tools and services.
• Basic understanding of Python or JavaScript.
• Beginner to moderate proficiency in shell scripting.
• Beginner to moderate SQL writing skill.
• Proficiency with Loggly and Splunk.
• Experience with Postman and API testing tools.
• Familiarity with Service Now and JIRA.
• AA/AS/BA/BS education level.

Key Skills

Education

Any Graduate