Description

You will troubleshoot technical issues and provide support to customers and internal teams.

This role is hybrid.

Responsibilities

• Troubleshoot and resolve technical issues reported by customers or internal teams.
• Communicate issue resolution status updates effectively.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Escalate unresolved issues to appropriate specialized teams.
• Ensure supported applications function correctly post-release via quality assurance testing.

Required Skills

• 2-3 years of relevant technical support experience.
• Hands-on experience with AWS tools and services.
• Basic understanding of Python or JavaScript.
• Beginner to moderate proficiency in shell scripting.
• Beginner to moderate SQL writing skills.
• Proficiency with Loggly and Splunk.
• Experience with Postman and API testing tools.
• Familiarity with Service Now and JIRA.
• AA/AS/BA/BS education level or equivalent.

Key Skills

Education

Any Graduate