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Technical Support Analyst

RulesIQ

 

Detroit, MI, USA

Posted On: Just posted
Experience: 5+ years
Availability: Onsite
Openings: 1
Category: Technical Support Analyst
Tenure: Contract - Corp-to-Corp
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Description

You will diagnose, implement, and maintain computer hardware, software, and network products.

This role is on-site.

Responsibilities

  • Diagnose and resolve hardware and software problems remotely or on-site using specialized diagnostic tools.
  • Lead and coordinate teams on technical specifications and processes.
  • Plan and oversee the implementation of hardware, software, and network components.
  • Analyze operational problems, investigate solutions, and initiate corrective actions.
  • Maintain security standards for servers, telecommunications, and database systems.

Required Skills

  • 5+ years of experience in technical support or IT environments.
  • Proficiency in server support and telecommunications support.
  • Experience with project management and overseeing technical assignments.
  • Ability to provide database systems support.
  • Strong oral and written communication skills.
  • Capability to record, report, and manage technical status updates.
  • Experience teaching and assisting staff with technical issues.

Preferred Skills

  • Degree in any field.

Education

Any Graduate

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