Description

You own the full lifecycle of client technical issues, from initial report through to resolution. You serve as the primary technical contact for application and software inquiries, managing customer expectations regarding status updates and response times.

Responsibilities

• Own customer technical issues from initial report through to final resolution.
• Research and document technical issues extensively to ensure accurate tracking and knowledge base updates.
• Gather necessary information to handle software and technical inquiries efficiently.
• Collaborate with Support Engineers and Software Engineering teams to identify and escalate high-priority issues.

Required Skills

• 3+ years of experience in technical support or similar roles.
• Proficiency in SQL or Oracle database platforms.
• Hands-on experience with ETL tools or working on ETL-based projects.
• Strong debugging and troubleshooting skills for data mapping, data validation, and data correction.
• Expertise in Microsoft Excel for data analysis and reporting.
• Strong documentation and active listening skills to capture requirements accurately.
• Ability to manage multiple tasks while maintaining high customer service standards.

Preferred Skills

• Bachelor's degree or any graduate degree from an accredited institution.

Key Skills

Education

Any Graduate