Description

You provide technical assistance for enterprise applications, resolving customer queries and maintaining product documentation.

This role is on-site.

Responsibilities

• Resolve customer queries via phone, email, or case comments.
• Document support requests accurately, including problem descriptions, resolutions, and follow-up actions.
• Collaborate with colleagues to resolve issues effectively and escalate to leadership when necessary.
• Maintain up-to-date product knowledge and document common queries in Knowledge Base Articles.
• Manage and update client contact details within internal systems.

Required Skills

• 1-2 years of experience in technical support.
• Experience providing technical support for enterprise-class software.
• Strong troubleshooting and problem-solving abilities.
• Excellent English communication skills.
• Proven customer service experience.
• Ability to work effectively within a team environment.
• Any Graduate degree.

Preferred Skills

• Experience with ONESOURCE Indirect Tax Determination (Sabrix), Vertex, or Avalara.

Key Skills

Education

Any Graduate