Description

You own the full lifecycle of client technical issues, from initial report through to resolution.

This role is on-site.

Responsibilities

• Own customer technical issues from initial report through to final resolution.
• Research and document technical issues extensively to ensure accurate tracking and knowledge base updates.
• Gather necessary information to handle software and technical inquiries efficiently.
• Collaborate with Support Engineers and Software Engineering teams to identify and escalate high-priority issues.
• Manage customer expectations regarding status updates and response times.

Required Skills

• 3+ years of experience in technical support or similar roles.
• Proficiency in SQL or Oracle database platforms.
• Hands-on experience with ETL tools or working on ETL-based projects.
• Strong debugging and troubleshooting skills for data mapping, data validation, and data correction.
• Expertise in Microsoft Excel for data analysis and reporting.
• Strong documentation and active listening skills to capture requirements accurately.
• Ability to manage multiple tasks while maintaining high customer service standards.

Preferred Skills

• Bachelor's degree or any graduate degree from an accredited institution.

Key Skills

Education

Any Graduate