Description

You will resolve technical and application-related inquiries regarding our software product as the primary point of contact for clients.

Responsibilities

• Own customer technical issues from initial report to resolution, providing regular status updates.
• Research and document customer technical issues extensively to ensure effective resolution.
• Gather necessary information to handle software and technical inquiries efficiently.
• Collaborate with Support Engineers and other teams to identify and escalate high-priority issues.
• Manage customer expectations regarding response times and issue resolution estimates.

Required Skills

• 3+ years of experience in technical support or similar roles.
• Proficiency in SQL or Oracle database platforms.
• Hands-on experience with ETL tools or ETL-based projects.
• Strong debugging and troubleshooting skills for data mapping, validation, and correction.
• Expertise in Microsoft Excel.
• Strong documentation and active listening skills.
• Bachelor's degree from an accredited university or college.

Key Skills

Education

Any Graduate