Description

Resolve technical and application-related inquiries as the primary point of contact for clients.

Manage customer technical issues from initial report to resolution, providing regular status updates and managing expectations regarding response times.

Research and document customer technical issues extensively to ensure effective resolution. Gather necessary information to handle software and technical inquiries efficiently.

Collaborate with Support Engineers and other teams to identify and escalate high-priority issues.

Responsibilities

• Own customer technical issues from initial report to resolution.
• Research and document technical issues for effective resolution.
• Collaborate with teams to identify and escalate high-priority issues.
• Manage customer expectations regarding response times and estimates.
• Provide regular status updates to clients.

Required Skills

• 3+ years of experience in technical support or similar roles.
• Proficiency in SQL or Oracle database platforms.
• Hands-on experience with ETL tools or ETL-based projects.
• Strong debugging and troubleshooting skills for data mapping, validation, and correction.
• Expertise in Microsoft Excel.
• Bachelor's degree from an accredited university or college.

Preferred Skills

• Strong documentation and active listening skills.

Key Skills

Education

Any Graduate