Description

You will provide Tier 1 production support for mainframe and software environments during night shift hours.

Responsibilities

• Provide phone support to resolve technical issues in production and user acceptance testing environments.
• Manage incoming customer support calls for Blue Cross Blue Shield plans, vendors, and internal staff.
• Resolve support tickets or escalate them to the 24/7 production team as required.
• Respond to and handle system alerts, abends, and phone support escalations.

Required Skills

• 5+ years of practical experience in production or testing environment support.
• Experience with Mainframe, COBOL, DB2, and JCL.
• Experience with COBOL applications running under CICS.
• Proficiency using UNIX and Windows environments with basic commands for system investigation.
• Knowledge of Software Programming including Java, J2EE, or AWS.
• Strong verbal communication and technical documentation skills.
• Ability to work night shifts (starting at 6 pm) on a Wed-Sat or Sun-Wed schedule.
• Residency in Maryland, Washington DC, Virginia, or West Virginia.

Education

• Bachelor's degree in Computer Science or 4 additional years of relevant work experience.

Key Skills

Education

Bachelor's degree in Computer Science