Description

Provide Tier 1 production support for mainframe and software environments during night shift hours.

Responsibilities

• Resolve technical issues in production and user acceptance testing environments via phone support.
• Manage incoming support calls for Blue Cross Blue Shield plans, vendors, and internal staff.
• Handle system alerts, abends, and escalations, resolving tickets or escalating to the 24/7 production team as required.
• Investigate system issues using basic UNIX and Windows commands.

Required Skills

• 5+ years of practical experience in production or testing environment support.
• Experience with Mainframe, COBOL, DB2, and JCL.
• Experience with COBOL applications running under CICS.
• Proficiency using UNIX and Windows environments for system investigation.
• Knowledge of Software Programming including Java, J2EE, or AWS.
• Strong verbal communication and technical documentation skills.
• Ability to work night shifts (starting at 6 pm) on a Wed-Sat or Sun-Wed schedule.
• Residency in Maryland, Washington DC, Virginia, or West Virginia.

Preferred Skills

• Bachelor's degree in Computer Science or 4 additional years of relevant work experience.

Key Skills

Education

Bachelor's degree in Computer Science