Description

Provide technical assistance and manage support tickets for agency personnel.

This role is on-site.

Responsibilities

• Route and resolve VITA support tickets to ensure timely problem resolution.
• Troubleshoot user identity management, end-user devices, and network connectivity issues.
• Research and communicate technical details between agency personnel and technical resources.
• Escalate high-impact tickets to the VITA help desk.

Required Skills

• 5+ years of experience in technical support or Help Desk roles.
• Strong networking knowledge and troubleshooting skills.
• Experience with user identity management systems.
• Proficiency in PC hardware troubleshooting.
• Competency in MS Office Suite.
• Bachelor's degree or any graduate degree.

Preferred Skills

• Power BI skills.

Key Skills

Education

Any Graduate