Description

You will provide on-site and remote technical support for desktop, server, and network infrastructure in Ontario, Canada.

Responsibilities

• Serve as the on-site escalation point for Tier-1 support via phone, email, and other channels.
• Diagnose and resolve hardware, software, and network configuration issues, including replacing parts as required.
• Install and maintain workstations, printers, phones, and appropriate software applications.
• Log all issues and resolutions, providing regular status updates to customers.
• Participate in an on-call rotation to provide after-hours support and travel off-site within a 50-mile radius.

Required Skills

• 5+ years of experience in IT Desktop Support and server infrastructure.
• Proficiency with Windows Operating Systems, VPNs, Active Directory, and Exchange.
• Proven ability to troubleshoot hardware, software, and networking issues.
• Experience installing and supporting networked devices, including printers and scanners.
• Knowledge of Cisco hardware/software, Citrix, and Microsoft SharePoint technologies.
• Experience with data migration, imaging, and backup software applications.
• Technical knowledge of PC hardware, peripherals, and HP hardware platforms.
• Strong understanding of IT communication protocols and client host connections.

Preferred Skills

• A+, Microsoft MCP/MCSE, CompTIA Network+, or Cisco CCNP certifications.

Key Skills

Education

Any Graduate