Description

Provide first-line technical support for Sierra ILS customers and resolve application issues.

This role is on-site.

Responsibilities

• Serve as the primary point of contact for customer support requests.
• Develop expertise in Sierra’s core functional modules to troubleshoot issues.
• Document troubleshooting steps and standard operating procedures.
• Escalate complex technical issues to management or second-level support when necessary.

Required Skills

• MLIS/MLS degree or equivalent work experience.
• 2+ years of experience providing technical customer support.
• 2+ years of experience working in libraries or a similar environment.
• Experience with library technical services including cataloging, authority control, serials, or acquisitions.
• Proficiency in troubleshooting technical issues.

Preferred Skills

• Experience using Innovative’s Millennium or Sierra systems.
• Experience with electronic resource management or collection development functions.

Key Skills

Education

Any Graduate