Description

You will manage telecommunications requests, device provisioning, and billing analysis for the Central Office in Richmond, VA.

Responsibilities

• Monitor inbound request queues and process orders for telecommunications devices and services using TEBS.
• Provision, configure, and troubleshoot wireless mobile devices including smartphones, tablets, and MiFi units.
• Analyze telecommunications billing to identify trends, correct errors, and file disputes.
• Administer VOIP environments by provisioning devices and services.
• Track orders to completion and maintain accurate records within the asset management system.

Required Skills

• 5+ years of experience in telecommunications support or coordination.
• Proficiency in Request, Order, and Inventory Management.
• Experience with wireless device provisioning and enterprise configuration.
• VOIP administration skills, including device and service provisioning.
• Ability to perform telecommunications bill analysis and dispute resolution.
• Basic understanding of circuits and network items for inventory and billing reconciliation.
• Strong customer service skills for in-person technical support.

Preferred Skills

• Experience with TEBS order processing.

Key Skills

Education

Any Graduate