Description

You will provide technical support and manage software deployments across desktop, laptop, tablet, and mobile hardware.

Responsibilities

• Install and update software manually, via command line scripting, or through automated deployment tools.
• Create software packages for consistent agency-wide deployment and manage patching to remediate vulnerabilities.
• Manage user lifecycle tasks including onboarding, offboarding, and maintaining system access rights via Active Directory.
• Troubleshoot hardware, software, and network issues, performing root cause analysis and escalating as required.
• Document work processes, procedures, and job aids for internal staff.

Required Skills

• 5+ years of experience in technical support or systems administration.
• Proficiency with PowerShell, VBScript, and batch scripting for automation.
• Experience with Microsoft Systems Center Configuration Manager (SCCM) and Managed Engine Endpoint Central.
• Hands-on experience with MSI packaging, testing, and remote deployment.
• Strong knowledge of Active Directory and Group Policy (GPO).
• Expertise in Windows 11, Microsoft Office 365, SharePoint, OneDrive, and Teams.
• Ability to troubleshoot desktops, laptops, tablets, printers, and copiers.
• Experience using helpdesk tools such as Keystone Edge (KSE) and SharePoint for ticket management.
• Basic networking knowledge and experience with remote support tools.
• Physical ability to lift up to 50lbs for hardware installation and relocation.

Key Skills

Education

Any Gradute