Description

You will provide direct technical support for end-users across various hardware and software platforms.

Responsibilities

• Issue and troubleshoot peripheral devices for workstations, including monitors and docking stations.
• Manage and monitor customer IT issues using helpdesk tools like ServiceNow, Ivanti, and SharePoint.
• Troubleshoot software and hardware problems on desktops, laptops, tablets, and printers.
• Install, maintain, and test upgrades for existing hardware and software.
• Develop job aids for staff to improve usage of infrastructure like SharePoint, OneDrive, and Office products.

Required Skills

• 3+ years experience supporting a Windows-based enterprise including Windows 11, MS O365, Teams, and OneDrive.
• 3+ years hands-on experience with IT support ticketing/tracking tools.
• Experience utilizing Active Directory, cmd line tools, and remote support tools.
• Proven ability to perform root cause analysis and create related documentation.
• 3+ years experience assisting end users with technical issues involving peripherals and mobile devices.
• Strong customer service skills with a Customer First attitude.
• Experience with SharePoint, OneDrive, and MS O365 administration.
• Knowledge of basic networking concepts.

Key Skills

Education

Any Graduate