Description

You will provide consultative and technical support to ensure system performance and timely problem resolution for faculty and staff.

Responsibilities

• Act as the first point of contact for technical support across all organizational areas via telephone, email, and walk-in requests.
• Install, configure, and maintain desktop and laptop hardware and software.
• Document all request histories and work efforts within the Help Desk ticketing and inventory management systems.
• Triage and route advanced second and third-tier requests to the appropriate technical personnel.
• Collaborate with network services, software systems engineers, and application developers to resolve or escalate user issues.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency in technical support workflows and system monitoring.
• Working knowledge of SQL.
• Bachelor's degree.
• Ability to manage inventory management systems.

Preferred Skills

• Experience collaborating with network services and application development teams.

Key Skills

Education

Bachelor's degree