Description

Provide consultative and technical support to DBHDS staff, ensuring timely problem resolution, system access, and optimal performance.

Responsibilities

• Act as the first point of contact for technical support via telephone, walk-in, and email.
• Install, configure, and maintain desktop and laptop hardware and software for faculty and staff.
• Triage and route advanced second and third-tier requests to appropriate technical personnel.
• Document all request history and resolution efforts in the Help Desk Ticketing System.
• Maintain strong working relationships with network services, software engineers, and application developers.

Required Skills

• 3+ years of experience in a help desk or technical support role.
• Proficiency with ticketing systems, specifically Service Now.
• Hands-on experience with Sys Admin tasks and IDM.
• Strong knowledge of Linux Admin and operating systems (Windows, macOS, Linux).
• Understanding of network fundamentals including TCP/IP, DNS, and DHCP.
• Ability to diagnose and resolve technical issues efficiently with strong analytical skills.
• Experience with Microsoft Office software (Outlook, Word, Excel, Access, PowerPoint).
• Ability to explain technical concepts clearly to non-technical users.

Preferred Skills

• Basic understanding of Cyber security principles.

Key Skills

Education

Any Gradute