Description

You will provide consultative and technical support to ensure system performance and timely problem resolution.

This role is remote.

Responsibilities

• Act as the first point of contact for technical support via telephone, email, and walk-in requests.
• Document all request histories and work efforts within the Help Desk Ticketing and inventory management systems.
• Install, configure, and maintain desktop and laptop hardware and software for faculty and staff.
• Triage and route advanced second and third-tier requests to appropriate technical personnel.
• Collaborate with network services, software systems engineers, and application developers to resolve or escalate user problems.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with ServiceNow.
• Strong knowledge of Microsoft Office Software, including Outlook, Word, Excel, Access, and PowerPoint.
• Solid understanding of Network Fundamentals.
• Experience supporting Windows and Linux operating systems.
• Ability to manage hardware installation and software configuration.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate