Description

You will own end-user technical support for hardware, software, and infrastructure issues.

This role is on-site.

Responsibilities

• Troubleshoot and resolve hardware and software issues on desktops, laptops, tablets, and printers.
• Issue and manage peripheral devices including monitors and docking stations.
• Install, maintain, and test upgrades for existing hardware and software environments.
• Manage IT issues using helpdesk tools like ServiceNow, Ivanti, and SharePoint.
• Develop job aids and documentation to improve staff usage of SharePoint, OneDrive, and Office products.

Required Skills

• 3+ years supporting Windows-based enterprises, including Windows 11.
• Hands-on experience with MS O365, Teams, and OneDrive administration.
• 3+ years using IT support ticketing and tracking tools.
• Proficiency with Active Directory, command-line tools, and remote support utilities.
• Experience assisting users with peripherals and mobile device issues.
• Ability to perform root cause analysis and create clear technical documentation.
• Knowledge of basic networking concepts.

Preferred Skills

• Strong customer service skills with a Customer First attitude.

Key Skills

Education

Any Graduate