Description

You will own the help desk support lifecycle, focusing on software troubleshooting and hardware maintenance for the Richmond, VA office.

This role is on-site.

Responsibilities

• Install, configure, and troubleshoot software including Adobe Acrobat, Camtasia, and Microsoft Power BI.
• Manage and maintain Microsoft Windows 11 operating systems on company laptops.
• Perform laptop patching to ensure security compliance and system stability.
• Configure and support hardware such as laptops, monitors, printers, and phones.
• Provide technical assistance for Microsoft ecosystem tools including Teams, Power Automate, and SharePoint.

Required Skills

• 5+ years of technical support experience.
• Proficiency with Microsoft Windows 11 environment.
• Hands-on experience supporting Adobe Acrobat and Camtasia.
• Technical knowledge of Microsoft Power BI.
• Experience with Microsoft Teams, Power Automate, and SharePoint.
• Hardware troubleshooting skills for laptops, printers, and peripherals.
• Degree or equivalent experience (Any Graduate).

Preferred Skills

• Experience with Microsoft Power BI.

Key Skills

Education

Any Graduate