Description

Provide technical assistance and hardware management for desktop, laptop, tablet, and peripheral devices in a Windows-based enterprise environment.

This role is on-site.

Responsibilities

• Provision workstations and peripheral devices for new hires and internal hardware refreshes.
• Manage and monitor IT issues using ServiceNow, Ivanti, and SharePoint.
• Troubleshoot software, application, and hardware problems for field staff and central office users via phone, in-person, and remote control.
• Perform root cause analysis and escalate complex problems to ensure resolution.
• Install, test, and upgrade hardware and software while creating job aids for SharePoint, OneDrive, and Office products.

Required Skills

• 3+ years of experience supporting a Windows-based enterprise environment.
• 3+ years of hands-on experience with IT ticketing and request tracking tools.
• 3+ years of experience performing root cause analysis and technical documentation.
• 3+ years of experience assisting end users with peripherals, mobile devices, and printers.
• Proficiency with Windows 11, MS O365, Teams, OneDrive, and SharePoint Online.
• Experience with Active Directory and command line tools.
• Knowledge of basic networking and remote support tools.
• Understanding of software packaging and deployment, specifically Ivanti Endpoint Manager or LANDESK Management Suite.

Preferred Skills

• 5+ years of total working experience in technical support roles.

Key Skills

Education

Any Graduate