Description

You will provide agency-specific end user support for field staff throughout the Salem District.

Responsibilities

• Troubleshoot hardware and software issues for desktop, laptop, and wireless devices.
• Manage and administer desktop computers and mobile hardware.
• Resolve customer concerns through timely problem management and escalation.
• Communicate technical resolutions effectively to both individuals and groups.
• Utilize help request tracking and reporting tools to manage support tickets.

Required Skills

• 4+ years of technical support experience.
• Proficiency with Microsoft Desktop products including Windows and MS Office Suite.
• Experience administering SharePoint and MS Teams.
• Hands-on experience with hardware troubleshooting for laptops and wireless devices.
• Strong verbal and written communication skills.
• Experience using help desk tracking and reporting software.
• Proven ability to provide direct customer service to field staff.

Preferred Skills

• Any graduate level education.

Key Skills

Education

Any gradudate