Description

You will provide end-user technical support for field staff in the Salem District.

This role is on-site.

Responsibilities

• Troubleshoot hardware and software issues for desktops, laptops, and wireless devices.
• Administer desktop computers and mobile hardware.
• Resolve customer concerns through timely problem management and escalation.
• Communicate technical resolutions effectively to individuals and groups.
• Manage support tickets using help request tracking and reporting tools.

Required Skills

• 4+ years of technical support experience.
• Proficiency with Microsoft Desktop products, including Windows and MS Office Suite.
• Experience administering SharePoint and MS Teams.
• Hands-on hardware troubleshooting for laptops and wireless devices.
• Experience using help desk tracking and reporting software.
• Strong verbal and written communication skills.
• Proven ability to provide direct customer service to field staff.

Preferred Skills

• Any graduate level education.

Key Skills

Education

Any gradudate