Description

You will provide onsite technical support to field staff and end users within the Staunton District.

Responsibilities

• Troubleshoot phone, network, desktop hardware, and software issues.
• Manage help desk queues and resolve aging support tickets.
• Respond to assistance requests via phone and email.
• Review and update IT Knowledge Base articles.
• Escalate complex issues to ensure timely resolution for customers.

Required Skills

• 5+ years of experience in technical support roles.
• Extensive experience with Microsoft Desktop products including Windows, SharePoint, and MS Office Suite.
• Proficiency with Gmail and remote support tools.
• Experience using help request tracking and reporting tools.
• Ability to administer desktops and wireless devices.
• Strong verbal and written communication skills for interacting with individuals and groups.
• Valid driver's license and a clear driving history for operating state vehicles.
• Must work 100% onsite in Staunton, VA.

Preferred Skills

• Knowledge of mobile device applications in an enterprise environment.
• Experience creating technical training documentation.

Key Skills

Education

Any Graduate