Description

You will provide IT administration and technical support for agency-specific software and hardware systems at the Puller Veterans Care Center and remote sites.

Responsibilities

• Manage the setup, configuration, and maintenance of PC desktops, laptops, and peripheral devices including printers and scanners.
• Troubleshoot Ethernet-based LAN/WAN environments, routers, switches, and wireless access points.
• Configure and support Android and Apple mobile devices and various telephone systems.
• Track all end-user support activities and incidents through the ticketing system.
• Monitor network and computer systems performance while identifying and reporting security vulnerabilities.
• Document system changes, update training materials, and create new technical procedures.
• Coach and manage the daily duties of the contracted on-site engineer.

Required Skills

• 5+ years of experience in technical support or IT administration.
• Proficiency with Windows Operating Systems, Microsoft O365, Microsoft Edge, and Google Chrome.
• Working knowledge of network protocols including TCP/IP, DNS, and DHCP.
• Expertise in email administration using Google Suite, including PST files, calendars, and distribution lists.
• Experience with LAN/WAN environments and hardware troubleshooting.
• Ability to manage IT inventory control and reporting.
• Physical ability to lift up to 50 lbs frequently and perform repetitive motions.
• Possession of a clean driving record and reliable personal transportation for travel to satellite offices.

Key Skills

Education

Any Gradute