Description

You will provide technical support and troubleshooting for hardware, software, and network environments.

Responsibilities

• Install, configure, and troubleshoot Windows Operating Systems, Microsoft O365, and commercial business software.
• Manage and support Android and Apple mobile devices.
• Administer email applications including Google Suite, PST files, calendars, and distribution lists.
• Resolve issues within Ethernet-based LAN/WAN environments and network protocols.
• Maintain IT inventory, manage ticketing systems, and document technical solutions.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency in Windows Operating System administration.
• Hands-on experience with Microsoft O365, Microsoft Edge, and Google Chrome.
• Knowledge of McAfee AntiVirus Software and Adobe Acrobat.
• Working knowledge of TCP/IP, DNS, and DHCP.
• Experience supporting LAN/WAN environments.
• Ability to troubleshoot mobile device setups for Android and Apple.
• Experience with IT inventory control and ticketing systems.
• Ability to lift 50 pounds and perform repetitive physical motions including standing, bending, and climbing.

Preferred Skills

• Experience creating clear technical documentation for end-users.

Key Skills

Education

Any Graduate