Description

Key Skills: Technical Support, Application Support, Web Applications, Mobile Applications, User Management, Admin Portals, IT Operations, UAT, Jira, Product Support

Good to Have Skills: Regression testing, ticketing tools, knowledge of regional languages, experience with digital platform implementation, stakeholder engagement, training delivery, technical documentation, SOP creation, knowledge articles preparation

Roles & Responsibilities:

• Provide first-line technical support for MyQuest, QUESTApp, Admin Panel, MQOPS, and other digital platforms by diagnosing issues and resolving user queries.
• Collaborate with Product, Engineering, and Quality Assurance teams to ensure timely issue resolution and platform stability.
• Support user onboarding, account management, access control, and platform administration activities to ensure smooth operations.
• Maintain accurate platform configurations and user data to ensure optimal system performance and reliability.
• Prepare and maintain user guides, standard operating procedures, knowledge articles, and comprehensive technical documentation.
• Support operational reporting, issue tracking, and release communications to keep stakeholders informed of system status.
• Deliver product orientation and technical enablement sessions for internal teams, implementation partners, and end users.
• Gather user feedback and collaborate with stakeholders to support continuous product improvement and successful platform adoption.
• Travel to partner locations when required to support product implementation, technical setup, user training, and issue resolution.

Experience Required: Minimum 2 years of experience in Technical Support, IT Operations, Product Support, or Application Support with exposure to web and mobile applications.

Education: Bachelor's degree in Computer Applications, Computer Science, Information Technology, Electronics, or related discipline

Key Skills

Education

Any Graduate