Description

You provide first-line technical support for MyQuest, QUESTApp, Admin Panel, and MQOPS, diagnosing issues and resolving user queries.

This role is on-site.

Responsibilities

• Diagnose and resolve technical issues for web and mobile applications, ensuring timely resolution and platform stability.
• Collaborate with Product, Engineering, and QA teams to troubleshoot bugs and support UAT processes.
• Manage user onboarding, account access control, and admin portal configurations to maintain system reliability.
• Create and maintain technical documentation, including user guides, SOPs, and knowledge articles.
• Deliver product orientation and technical training sessions for internal teams and implementation partners.

Required Skills

• 5+ years of experience in Technical Support, IT Operations, or Application Support.
• Hands-on experience with Jira for issue tracking and ticket management.
• Strong understanding of Web Applications and Mobile Applications support workflows.
• Experience with IT Operations and supporting digital platform implementations.
• Ability to perform regression testing and manage User Acceptance Testing (UAT) activities.
• Proficiency in creating clear technical documentation and knowledge articles.
• Experience with stakeholder engagement and delivering technical enablement.
• Willingness to travel to partner locations for implementation and support.

Preferred Skills

• Knowledge of regional languages to support diverse user bases.
• Experience with digital platform implementation and training delivery.

Key Skills

Education

Any Graduate